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Customer specialist

salary ₦ Confidential
Location Abuja
job level experienced
job type permanent
Position Customer specialist
Posted 12 07:11:32-12-2020
Closing date 2021-01-09
Company Indicina
Description

As a customer Success Specialist, you'll be the voice and face of Indicina to all our merchants. You will be responsible for managing a long-term relationship to drive product adoption and retention. This is a highly cross-functional role. You will work closely with teams, ensuring that each team is well aligned on Indicina's promises. You will identify business opportunities and with an in-depth understanding of the customer, provide the best loan management experience to merchants and their end consumers..

Requirements

Have 3-5 years of experience working in a customer-facing role. Have worked in a SaaS, Payment or Banking Industry. Are a fast learner and have a good level of technical knowledge & skills. Have product management experience (a plus). Are able to communicate excellently and can break down complex problems to customers. Are calm even in the face of chaos, have a can-do attitude and follow up on pending queries. Are a self-starter, a problem solver, open-minded and understand what service-leadership entails. Are eager to join a team of vibrant minds on a journey to provide top-class experience..

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